Live Answer is the one-and-only 24/7 on-demand call center that you can enable, disable and configure directly from your ShowMojo account. There’s no setup calls, minimum fees, nor contracts of any kind.
You can enable Live Answer – at anytime you like – as fast as a prospective renter can schedule a showing through ShowMojo.
When a prospect tells ShowMojo PHONE they want to speak with someone, Live Answer will:
- Schedule showings with prospects.
- Answer questions on individual listings for prospects – including about application criteria.
- Locate upcoming showing details for scheduled prospects.
- Collect and forward any other information or questions to you and your staff.
Well, that was yesterday.
Live Answer Screening
During the call, a Live Answer agent now asks the top three Screening Question Restrictors from your pre-showing questionnaire.
This ensures that showings are scheduled for the right prospects, and that non-qualifying prospects don’t block up your schedule.
Prospects still complete the remainder of the screening questionnaire after the call. And Live Answer follows up to make sure that happens.
This feature was automatically added to all Live Answer accounts today – there’s nothing you need to do. And – just like everything in this announcement – all pricing remains the same!
More Details in Live Answer
We’ve made more listing information available to Live Answer agents. In addition to the essential information they’ve always had – such as beds, baths, pet policy, security deposit, and listing details – Live Answer agents now also have access to:
- The listing title and the first 300 words of the listing description.
- The application link for the listing – which they can text directly to the prospect.
- The listing available date and housing type.
This means more answers for prospects and less questions forwarded to you or your staff.
Live Answer by ShowMojo PHONE Line
Do you have multiple ShowMojo PHONE lines on your account? Do your showing agents have their own ShowMojo PHONE numbers?
Now you decide which phone lines – showing agents or listings – go to Live Answer and which don’t.
Are you worried that enabling Live Answer – as a backup for your agents – might mean they answer less calls? We thought of that, too.
Just configure our new Few Phone Answers Daily Performance Alert. ShowMojo alerts you when your agents answer less than a certain percentage of calls (and you determine that percentage).
Are you just not ready to flip the switch – without chatting with someone first? We understand. Automation can be overwhelming. I mean, what are we going to do with all this reclaimed time?
Seriously, if you’ve read this far you deserve a phone call. So if you need a hand, just reply to this email. Or Schedule a Check-In. We’ll be happy to chat.