In our Last Case Study Recap, we explored how 2B Living Property Management maintained its excellent service even after expanding its portfolio from 700 to 3000 units.
But what about the little(r) guys? Not to worry — we haven’t forgotten about you.
In this blog post, you’ll learn about how a startup property management company used ShowMojo as it grew its portfolio from zero to over 330 units.
To skip the spoilers, Read the Entire Story at This Link.
Otherwise, read on for the bite-sized version of how Real Property Management (RPM) Experts created a frictionless property management machine.
The Challenge
When RPM Experts opened its doors in 2021, founders Karim Lokas, Dolly Wakim, and Elias Daniel aimed to become the go-to property managers for investment-minded property owners in greater Charlotte, North Carolina.
To achieve this, the team needed to provide owners with expert advice, reliable cash flow, and minimal surprises. The key to executing this mission was building what Lokas called, “A frictionless property management machine.”
However, to build this machine, Lokas, Managing Director at RPM Experts, needed a technological blueprint.
The Solution
What caught Lokas’s attention initially was ShowMojo’s capacity to offer keyless access with ShowMojo Access Devices integrated directly into the ShowMojo platform from Showings to Move-Ins, Maintenance and the Entire Tenancy Cycle.
But for Lokas, features were just one piece of the puzzle.
He explained, “What stood out about ShowMojo wasn’t just its robust capabilities but also its customer service team. ShowMojo’s team really took the time to understand our goals as a property manager so we could deploy the platform as effectively as possible.”
And effectively deploy they did. For RPM Experts, the most transformative features were:
- Keyless Access: Using ShowMojo Access Devices integrated into the ShowMojo platform, RPM Experts facilitated secure, easy access to properties for staff, vendors, and residents.
- Automated Scheduling: ShowMojo’s Autonomous Scheduling and screening features ensured prospective renters could self-tour available homes seamlessly.
- Enhanced Security: ShowMojo’s robust security features, including individualized access codes and AI-driven fraud assessments, significantly reduced fraud attempts.
Lokas emphasized the security of the platform, “Before the ShowMojo G3 locks, we were seeing one fraud attempt every few months. After implementing the locks, we have had zero successful fraud attempts.”
The Impact and Results
After deploying ShowMojo, RPM Experts transformed their operation.
The keyless access system saved time and reduced costs associated with key management. The platform’s automated scheduling and screening capabilities enabled the team to redirect their focus from administrative duties to higher value activities.
Today, RPM Experts’ properties are approaching 80% keyless, and the company has eliminated fraud attempts, enhancing the security and reliability of their services.
In the two years since its founding, RPM Experts has grown to manage 330 single family units and is still going strong.
ShowMojo isn’t just about keyless access: it’s an expert solution managing almost the entire leasing process for RPM Experts — from generating leads to converting them to applicants.
Karim Lokas, RPM Experts, Managing Partner
Share Your Property Management Success
The goal of these case studies is to document valuable lessons on operational efficiency, data-driven decision-making, and innovation in the leasing process.
So far, we’ve created several Action-Packed, Insight-Filled Case Studies. But we’re always on the lookout for more.
If you’re a ShowMojo customer, we’d love to hear your story and feature it in an upcoming newsletter. To share your journey with us and inspire others in the property management community, Reach out To Support Today.
And if you’re not a ShowMojo customer, but you’re having serious FOMO after reading this story, click the button below to schedule a demo.