Showing Feedback Surveys (And One More Awesome Thing)

This afternoon we switched on Showing Feedback Surveys for all accounts!!

This isn’t a beta. And there are no hoops to jump through. After a showing is completed, the schedule-a-showing page automatically becomes a feedback survey. It just works.

And ShowMojo is here to help you get the word out.

If you’re using Follow Up Emails, ShowMojo automatically directs your prospects to a feedback survey.

If you’re not using Follow Up Emails, you can set them up on the Communications Settings page. (Even if you’re already using Follow Up Emails, you might want to update the email template to encourage your prospects to leave feedback.)

If you’re using lockboxes and you have ShowMojo PHONE, ShowMojo asks the prospect to give feedback after confirming that the property is secure.

If you’ve got ShowMojo PHONE, then ShowMojo sends the prospect a Follow Up Text Message 30 minutes after the showing. You can customize this message on the Communication Settings page.

Wait-a-minute? Did we just Stevenote a post-showing text message follow-up feature? Looks like Christmas came early this year.

When a prospect gives feedback:

ShowMojo emails that feedback to the appropriate showing agent and the account owner,
ShowMojo includes an aggregate report of the feedback in your Listing Activity Reports, and
All completed surveys can be downloaded from the Export page.

Now, can somebody please hand SurveyMonkey.com a tissue?

December 13, 2014

We have been using ShowMojo for years and have been very happy with the service they provide. We feel that our listings are getting the exposure we need to rent them quickly.

Randy Cox, Hearthside Rentals

I always have a good experience when I have to reach out to ShowMojo Support Team.

Dan Ferguson, Ferguson Property Management

I believe the ShowMojo team demonstrates a high level of professionalism by effectively troubleshooting and consistently identifying solutions to any issues that arise. They consistently deliver prompt responses whenever we experience technical issues, ensuring minimal wait time for resolution.

Jake White, Dasa Properties

Our company started using ShowMojo lockboxes to show our vacant properties about a year and a half ago, and we have been very pleased with both the product and the support. With ShowMojo, we have both wide syndication and rigorous anti-fraud protections. The amount of transparency included in ShowMojo allows us to see everything that’s happening almost in real time, as well as statistics and trends. Our leads seem to find ShowMojo easy to use, and the automations allow for nearly constant communication with contacts both before and after the showing. Additionally, the sophistication of the software allows us to tailor operations to meet our needs while remaining reasonably straightforward to adapt. When we do need help, the responsiveness of the ShowMojo support team is unparalleled. In addition to being available for pop-up questions, they periodically contact us just to see how things are going and if we have any questions. I would highly recommend ShowMojo to anyone.

Robin Lindblad, Gates Management and Realty

I started using ShowMojo several years ago. Before that, I created several ads on various sites and responded to every email regarding those ads. With ShowMojo, I create my ad on their platform, which automatically publishes it across multiple sites. After creating the ad, I select specific dates and times, and ShowMojo automatically schedules appointments with potential tenants, so all I have to do is show up to show the property!

Paul Salmela, Bridge Realty

ShowMojo has been a lifesaver for me. We operate a very small property management company in Northern Rhode Island, and ShowMojo has helped save us the need for a full-time receptionist. We appreciate that prospects can self-schedule, and we now direct calls from our dedicated phone number to an email address. There, we’ve set up an auto-response email that addresses 90% of the inquiries. Without this service, our property manager would have quit five years ago. We are extremely satisfied with the functionality and the cost savings!

Stacy Corrigan, Peace of Mind Property Management & Real Estate, Inc.