The Story So Far
All the way back in 2011, ShowMojo pioneered Leasing Automation to automatically respond to every phone call, every email, and every text message, allowing your prospective renters to self-qualify for and self-schedule showings without anyone in your office lifting a finger. (Think: ShowMojo robots.)
In 2017, ShowMojo introduced Live Answer as a 24/7 on-demand option for any prospective renters who prefer high-touch interaction. (Think: ShowMojo humans who make the ShowMojo robots less scary.)
Last year, we let your team respond directly to a prospect question when the answer wasn’t available to Live Answer agents. (Because sometimes your humans know better than our humans.)
Now it’s 2021, and time is of the essence. Live Answer can send the most important calls directly to your team so you never miss a beat on the things that matter most.
What Most Important Calls?
Great question. That’s for you and your team to decide. Here’s some example use cases:
Send any callers with a non-leasing question to your main office line. Especially helpful when your team isn’t running all leasing activity through a separate dedicated line.
Send new owner inquiries directly to your business development team. You can already instruct our agents on how to best handle inquiries from new owners, but no one would blame you for prioritizing these even more.
Send all prospects with questions directly to someone on your team. When a Live Answer agent can’t answer everything to get that showing scheduled, we can do a real-time hand-off so someone on your team can make the most of the call.
Pick your use case. Decide what’s most important to your team. And our Live Answer agents will do the rest.
Already Using Live Answer?
Interested in checking out the new call transfer option? Check out our Live Answer Call Transfer knowledge base article.
Set up is super simple. As always, our support team is at the ready to answer any questions.
Ready to Turn On Live Answer?
Has your team decided there are more important things than that ringing phone? Right on.
Or, if you have questions and want to dig deeper, schedule a Live Answer Introduction.
Not Yet a ShowMojo Customer?
Life is better with leasing automation.
Let us show you how ShowMojo can improve your bottom line, reduce your market times, and delight your team and prospective renters.