A Pre-Showing Questionnaire to Reduce Call Times

One major purpose of ShowMojo is to keep you from having to answer the phone. Nonetheless, there’s always been that small percentage of prospects who want (or occasionally need) special treatment. Additionally, we’re well aware that some of our property managers deploy the live-answered phone call as a high-touch service differentiator.

But, wow, those phone calls take time. And the costs just pile up.

Well, that’s just the kind of opportunity we’re attracted to. And here’s our first go at making the most of it.

ShowMojo can now distribute a pre-showing questionnaire after any phone-booked showing.

So you can:

Answer the call
Collect just a cell number and showtime
Tell the prospect they’ll be sent a questionnaire to complete before the showing
Hang up — politely

ShowMojo automatically contacts the prospect and completes the screening. And ShowMojo automatically reminds a prospect if the questionnaire is not completed in a timely manner.

Better still, if a prospect fails to complete the pre-showing questionnaire, ShowMojo can automatically cancel the showing. Or ShowMojo can honor the showing. That’s yet another option you control.

These pre-showing questionnaires can be configured on the Schedule Settings page. Just scroll down to the Additional Settings section.

And happy holidays everyone!

Team ShowMojo

P.S. We just made another oft-requested update. The document verification screening question now lets you specify the name of the document when communicating with the prospective renter. So, after a prospect agrees to send a drivers license without ever looking at what they agreed to, ShowMojo is there to let them know.

December 23, 2015

I always have a good experience when I have to reach out to ShowMojo Support Team.

Dan Ferguson, Ferguson Property Management

I believe the ShowMojo team demonstrates a high level of professionalism by effectively troubleshooting and consistently identifying solutions to any issues that arise. They consistently deliver prompt responses whenever we experience technical issues, ensuring minimal wait time for resolution.

Jake White, Dasa Properties

Our company started using ShowMojo lockboxes to show our vacant properties about a year and a half ago, and we have been very pleased with both the product and the support. With ShowMojo, we have both wide syndication and rigorous anti-fraud protections. The amount of transparency included in ShowMojo allows us to see everything that’s happening almost in real time, as well as statistics and trends. Our leads seem to find ShowMojo easy to use, and the automations allow for nearly constant communication with contacts both before and after the showing. Additionally, the sophistication of the software allows us to tailor operations to meet our needs while remaining reasonably straightforward to adapt. When we do need help, the responsiveness of the ShowMojo support team is unparalleled. In addition to being available for pop-up questions, they periodically contact us just to see how things are going and if we have any questions. I would highly recommend ShowMojo to anyone.

Robin Lindblad, Gates Management and Realty

I started using ShowMojo several years ago. Before that, I created several ads on various sites and responded to every email regarding those ads. With ShowMojo, I create my ad on their platform, which automatically publishes it across multiple sites. After creating the ad, I select specific dates and times, and ShowMojo automatically schedules appointments with potential tenants, so all I have to do is show up to show the property!

Paul Salmela, Bridge Realty

ShowMojo has been a lifesaver for me. We operate a very small property management company in Northern Rhode Island, and ShowMojo has helped save us the need for a full-time receptionist. We appreciate that prospects can self-schedule, and we now direct calls from our dedicated phone number to an email address. There, we’ve set up an auto-response email that addresses 90% of the inquiries. Without this service, our property manager would have quit five years ago. We are extremely satisfied with the functionality and the cost savings!

Stacy Corrigan, Peace of Mind Property Management & Real Estate, Inc.

I have been a ShowMojo client for a full year now and have found this company to be very helpful. I love the digital access available for in-person showings and the pre-screening option that we utilize. These features have freed up my time substantially. I highly recommend this company if you are looking for a state-of-the-art showing service system.

Rob Ertman, Colorado Real Estate Sales and Property Management