AI Leasing Agent Additional Terms and Conditions

Effective May 15, 2026

These AI Leasing Agent Additional Terms and Conditions (these “Add-On Terms”) supplement and form part of the Customer Terms between you (“Customer”) and Tenant Turner, Inc. (“Tenant Turner”) and govern your access to and use of the AI Leasing Agent add-on service described below (the “AI Service”). Capitalized terms used but not defined in these Add-On Terms have the meanings given to them in the Customer Terms. To the extent of any conflict between these Add-On Terms and the Customer Terms, these Add-On Terms shall control with respect to the AI Service. All terms and conditions of the Customer Terms that are not expressly addressed or modified herein continue to apply to Customer’s use of the AI Service without modification.

BY CLICKING “I AGREE,” CHECKING AN ACCEPTANCE BOX, OR OTHERWISE ACCESSING OR USING THE AI SERVICE, CUSTOMER AGREES TO BE BOUND BY THESE ADD-ON TERMS.

1. The AI Service

The AI Service is an optional, paid add-on available to eligible Customers under their Plan. The AI Service consists of proprietary software-as-a-service products known as the Leasing AI Agent, which includes: (a) an AI-powered chatbot that Customer may embed on Customer’s own website and/or the Tenant Turner platform; and (b) an AI-powered SMS text agent accessible via a dedicated phone number that Customer may publish on Customer’s website, the Tenant Turner platform, and/or third-party listing platforms (such as Zillow).

  • Third-Party Technology Provider.
    • The AI Service is powered by proprietary technology developed and owned by GSV AI Labs LLC, a Delaware limited liability company doing business as “TenantText.” Tenant Turner offers the AI Service to Customers on a white-labeled reseller basis. TenantText’s third-party beneficiary rights under these Add-On Terms are set forth in Section 9.2.
  • Fees.
    • The AI Service is available for an additional fee as set out in the applicable order form, subscription page, or pricing schedule presented to Customer at the time of sign-up, in addition to any fees payable under the Customer Terms.

2. Restrictions on Use

In addition to the restrictions set out in Section 14 of the Customer Terms, which apply in full to the AI Service, Customer agrees it will not, nor attempt to:

  • modify the features or functionality of, copy or create derivative works using all or any portion of, analyze or remove any components from, decompile, or otherwise reverse engineer or attempt to reverse engineer or derive source code, techniques, algorithms, or processes from the AI Service, or permit or encourage any third party to do so;
  • use the AI Service to develop a product or service that competes with any of the Services, Products, or the AI Service; or
  • resell, assign, sublicense, lease, or otherwise make the AI Service available to any third party, other than to Customer’s prospective tenants in the ordinary course of Customer’s property management business as expressly contemplated by these Add-On Terms.

3. AI Output Disclaimer

THE DISCLAIMERS SET OUT IN THIS SECTION 3 ARE IN ADDITION TO, AND DO NOT LIMIT OR REPLACE, THE DISCLAIMERS AND WARRANTY EXCLUSIONS SET OUT IN THE CUSTOMER TERMS, ALL OF WHICH APPLY IN FULL TO THE AI SERVICE. CUSTOMER SPECIFICALLY ACKNOWLEDGES AND AGREES THAT ANY TENANT PROSPECT PRE-QUALIFICATION INFORMATION AND OTHER TENANT PROSPECT INFORMATION PROVIDED THROUGH THE AI SERVICE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NEITHER TENANT TURNER NOR TENANTTEXT MAKES ANY REPRESENTATIONS OR WARRANTIES REGARDING ANY SUCH INFORMATION OR ITS ACCURACY OR COMPLETENESS. EACH OF TENANT TURNER AND TENANTTEXT EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES CONCERNING THE AI SERVICE, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE AI SERVICE MAY GENERATE OUTPUTS USING AUTOMATED OR ARTIFICIAL INTELLIGENCE TECHNIQUES. OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE AND ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING OUTPUTS BEFORE RELYING ON THEM AND FOR ALL DECISIONS, ACTIONS, AND COMPLIANCE OBLIGATIONS ARISING FROM ITS USE OF THE AI SERVICE. NOTHING GENERATED BY THE AI SERVICE CONSTITUTES LEGAL, FINANCIAL, REAL ESTATE, OR OTHER PROFESSIONAL ADVICE.

4. Customer Compliance Obligations

    • General. Customer represents, covenants, and warrants that it will use the AI Service only in compliance with these Add-On Terms and all applicable federal, state, and local laws and regulations.
    • Communications Consents. Customer is solely responsible for obtaining and maintaining all consents, authorizations, and opt-in permissions required for any communications facilitated through the AI Service, and for ensuring that all such communications comply with applicable law.
    • Fair Housing. Compliance with the Fair Housing Act is solely Customer’s responsibility and Tenant Turner expressly disclaims any liability in connection therewith. Customer shall not configure or use the AI Service in a manner that is discriminatory or intended to produce discriminatory outcomes in violation of applicable law.
    • Content Responsibility. Customer is solely responsible for the accuracy, legality, and appropriateness of any content, prompts, scripts, templates, and data provided by Customer or its end users in connection with the AI Service.
    • Prohibited Uses. Customer will not, and will not permit any end user to, use the AI Service in a manner that: (a) violates applicable law; (b) infringes or misappropriates any third-party rights; (c) is defamatory, harassing, or fraudulent; (d) is discriminatory or intended to produce discriminatory outcomes in violation of applicable law; or (e) transmits unsolicited or unlawful communications.

    5. Data and Privacy

    • Customer Data. As between Customer and Tenant Turner, all data, rental listings, and related materials provided by Customer for use in connection with the AI Service (“Customer Data”) are and will remain Customer’s property. Customer (or its end users, as applicable) retains all right, title, and interest in and to Customer Data.
    • Processing Authorization. Customer acknowledges that the AI Service collects and processes personal information from prospective tenants who interact with the chatbot or SMS text agent, including without limitation names, phone numbers, email addresses, and the content of communications (“End User Data”). Customer hereby grants Tenant Turner and its service providers (including TenantText) the rights necessary to process End User Data to provide, support, and secure the AI Service. Customer represents and warrants that it has obtained all necessary consents and authorizations from prospective tenants to permit such processing.
    • Customer as Data Controller. As between Customer and Tenant Turner, Customer is the data controller with respect to End User Data collected through Customer’s deployment of the AI Service. Customer is solely responsible for ensuring that its collection, use, and processing of End User Data complies with all applicable federal and state privacy laws.
    • Tenant Turner as Data Controller. Notwithstanding anything to the contrary in these Add-On Terms, as between Customer and Tenant Turner, Tenant Turner is the data controller with respect to: (a) Customer’s account information and any data provided by Customer in connection with the establishment and administration of Customer’s account; (b) usage data, analytics, diagnostics, and performance data generated through Customer’s or its end users’ use of the AI Service; and (c) any aggregated, de-identified, or anonymized data derived from Customer Data or End User Data. Tenant Turner may collect, use, and process such data in accordance with its Privacy Policy and applicable law.
    • Security Breach Notification. Customer agrees to notify Tenant Turner promptly, and in no event later than seventy-two (72) hours, upon discovery of any breach, security incident, or unauthorized access that jeopardizes, compromises, or may reasonably be expected to compromise any End User Data or other data processed in connection with the AI Service. Tenant Turner shall, and shall use commercially reasonable efforts to notify Customer without undue delay upon becoming aware of any breach, security incident, or unauthorized access affecting End User Data. Any notification under this Section 5.5 shall include, to the extent known: (a) a description of the nature of the incident; (b) the categories and approximate volume of data affected; (c) the likely consequences of the incident; and (d) the measures taken or proposed to address the incident and mitigate its effects.

    6. Intellectual Property

    Customer has no right, title, or interest in or to the AI Service, and Tenant Turner and/or its service providers retain ownership of and full and exclusive rights in and to the AI Service and all related enhancements and modifications. ‘Customer agrees to retain all proprietary marks, legends, and patent and copyright notices that appear on or within the AI Service.

    7. Customer Indemnification

    In addition to Customer’s indemnification obligations under Section 11 of the Customer Terms, which apply in full to the AI Service, Customer agrees to indemnify, defend, and hold Tenant Turner, TenantText, and their respective affiliates, officers, directors, employees, and agents harmless from and against any damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with any third-party claim. For the avoidance of doubt, Customer’s indemnification obligations under this Section 7 are not subject to any limitation of liability set forth in the Customer Terms or these Add-On Terms:

    • arising out of or relating to any Client Agreement or Tenant Turner’s relationship with Customer in connection with the AI Service;
    • arising from Customer’s failure to obtain required consents or authorizations from prospective tenants for AI-powered communications, including any claim under the TCPA, applicable state wiretapping laws, or other electronic communications statutes;
    • arising from any discriminatory outcome resulting from Customer’s configuration or use of the AI Service;
    • arising from Customer’s failure to provide required end user notice as required by Section 4.5; or
    • arising from Customer making false or misleading statements in connection with its promotion of the AI Service.

    8. Suspension; Termination.

    The termination and suspension rights set out in Section 4 of the Customer Terms apply in full to the AI Service. In addition:

    • Tenant Turner may suspend Customer’s access to the AI Service immediately and without notice if Customer’s use poses a security or reputational risk to Tenant Turner or TenantText, involves unauthorized processing of personal data, or violates Section 4.6 of these Add-On Terms.
    • TenantText may independently suspend access to the AI Service upon notice if TenantText reasonably determines that the AI Service is being used in violation of applicable law or acceptable use requirements, and will use commercially reasonable efforts to restore access once the violation is cured. If any such suspension continues for more than five (5) consecutive business days and is not attributable to Customer’s breach of these Add-On Terms, Customer shall be entitled to a pro rata credit of the fees paid for the AI Service for the period during which access is suspended.

    9. General

    • Customer Terms Govern. Except as expressly set out in these Add-On Terms, all terms and conditions of the Customer Terms — including without limitation the confidentiality obligations in Section 8, the liability limitations in Section 12, the representations and warranties in Section 13, the dispute resolution and arbitration provisions in Sections 15 and 16, and the miscellaneous provisions in Section 18 — apply in full to Customer’s use of the AI Service and are incorporated herein by reference.
    • Third-Party Beneficiary. Notwithstanding any no-third-party-beneficiary provision in the Customer Terms, TenantText (GSV AI Labs LLC) is an express and intended third-party beneficiary of Sections 2, 3, 4, 5, 6, 7, and 8 of these Add-On Terms and has the right to enforce those provisions directly against Customer. No other third-party beneficiaries are created by these Add-On Terms.
    • Survival. Sections 2, 3, 4, 5, 6, 7, and 9 shall survive expiration or termination of Customer’s subscription to the AI Service.

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